Privacy Notice & Terms & Conditions

Last updated: 14 August 2025

Table of Contents

  • General Disclaimer
  • Privacy Notice (PDPA Malaysia + GDPR EU)
  • Cookie Policy
  • Terms & Conditions (Service Terms)
  • Website Terms of Use
  • Governing Law & Jurisdiction
  • Ethics & Compliance

General Disclaimer

LexMesos Solutions (“we”, “our”, “us”) is not a law firm and does not provide legal advice, representation or services that constitute the practice of law under the Malaysia Legal Profession Act 1976 or equivalent laws elsewhere.

  • Any legal drafting, contract review or legal opinion is performed solely by licensed panel lawyers engaged via our Premium Plan or on a per-service basis.
  • All other services (document automation, compliance advisory, IP/trademark support, ADR guidance, PDPA programs) are consultancy-based and focused on technology and process optimisation.

Automated outputs/templates are provided “as-is.” Where legal advice is required, clients should seek a licensed practitioner.

Privacy Notice (PDPA Malaysia + GDPR EU)

What Information We Collect

When you engage with our services, we may collect the following:

  • Full name, NRIC/passport (where necessary), email address and contact number
  • Business or company details, including transaction
  • Personal data contained in uploaded documents; information you submit for documents/consultations
  • Payment and billing details (via secure third-party processor)
  • User activity on our website for service improvement
  • IP, device/browser, cookies/analytics

How We Collect and Purpose of Collection

Directly from you; automatically via our site (cookies/analytics); and from third parties (payment processors, panel lawyers) strictly for service delivery. We collect your data to:

  • Provide and manage requested services/subscriptions
  • Process payments and billing
  • Customer support and communications
  • Security, fraud prevention, legal/regulatory compliance
  • Analytics and service improvement

Sharing and Disclosure of Data

We do not sell personal data. We may share with licensed panel lawyers (if you opt for their services), payment/IT providers and regulators when required by law. Third parties are bound by confidentiality and data-processing terms.

Retention and Security

Data is retained only as necessary or as required by law. We use encryption, access controls, secure hosting and periodic reviews.

Cross-Border Transfers

Where data is transferred outside Malaysia/EU, we implement appropriate safeguards (e.g., contractual clauses, equivalent protections).

Your Rights

  • PDPA: access, correction, withdrawal of consent
  • GDPR: access, rectification, erasure, portability, restriction, objection

To exercise rights: support@lexmesossolutions.com

Cookie Policy

Use of Cookies

We use cookies to improve your browsing experience, operate core functions of the website, analyse traffic and deliver relevant content. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

– Essential Cookies: Required for the operation of our site, such as session management, security and checkout functionality.

– Analytics Cookies: Help us understand how visitors interact with our website, e.g., via Google Analytics. These cookies collect information anonymously.

– Marketing Cookies: Used for advertising and retargeting purposes, including Facebook Pixel and other tools, to show you relevant content across websites.

– Functional Cookies: Remember your preferences such as language, region or user settings to enhance your experience.

Cookie Consent & Control

We respect your privacy. Visitors from jurisdictions like the EU will be shown a cookie consent banner where you may accept, reject or customise cookie settings before any non-essential cookies are placed.

You can manage your cookie preferences at any time through your browser settings or the cookie banner on our website. Refusing or deleting cookies may impact certain features of the website.

Third-Party Cookies

We may use services from third-party providers that place their own cookies. These may include:

– Google Analytics– [Privacy Policy](https://policies.google.com/privacy)

– Meta (Facebook Pixel)– [Privacy Policy](https://www.facebook.com/privacy/policy/)

Terms & Conditions (Service Terms)

Scope of Services

  • Document automation & template generation
  • Compliance & governance consultancy
  • Trademark registration support
  • ADR (negotiation/mediation/adjudication/arbitration) guidance
  • PDPA programs and policy drafting
  • Panel-lawyer services (for drafting complex agreements/review/consultation) when selected

LexMesos Solutions provides legal document automation, compliance and advisory technology. It does not provide legal representation or appear before any court, tribunal or regulatory body.

No Legal Advice

Non-lawyer services are consultancy/process support only. Legal drafting/review/advice is provided exclusively by licensed panel lawyers. LexMesos Solutions itself does not provide legal advice or representation.

Pricing, Payment, Refunds & Chargeback Policies

All prices displayed on our platform are in Malaysian Ringgit (RM) unless otherwise stated. Payments must be made in full through our authorised payment processor before services, templates, or digital materials are delivered.

All platform content, document templates and materials are owned or licensed by LexMesos Solutions. You may not reproduce, republish or resell any part without permission. By completing a transaction, you acknowledge and agree that digital products and consultancy outputs are delivered immediately and, once accessed, downloaded or generated are non-refundable, except as expressly stated below.

Refund Policy

Due to the digital nature of our services, all completed templates, automated documents and consultancy materials are non-refundable once delivered, accessed or downloaded. Refunds may only be considered under the following limited circumstances:

  • Duplicate transactions resulting in double charges;
  • Technical errors that prevent delivery or access to purchased materials; or
  • Service cancellations requested before document generation or consultation begins.

All refund requests must be submitted in writing to support@lexmesossolutions.com within seven (7) days of purchase, together with proof of payment and a clear explanation of the issue. If approved, refunds will be processed to the original payment method within fourteen (14) business days.

LexMesos Solutions reserves the right to reject refund requests that do not meet these criteria or where services have been substantially rendered.

This Refund Policy forms part of our T&Cs and is governed by the laws of Malaysia.

No Chargeback Policy

By purchasing any digital product, service or subscription from LexMesos Solutions, you acknowledge and agree to this No Chargeback Policy.

Once a digital document, template or consultancy material has been delivered or accessed, the transaction is considered final. Chargebacks or payment disputes filed through banks, credit card issuers or payment processors after delivery will be treated as a breach of these T&Cs.

If a chargeback is initiated contrary to this policy, LexMesos Solutions reserves the right to:

  • Suspend or terminate user access to all services and future purchases;
  • Pursue recovery of the disputed amount and any associated fees; and
  • Disclose relevant transaction and correspondence records to the payment provider for investigation.

This clause does not limit your statutory consumer rights under Malaysian law.

Client Responsibilities

  • Provide accurate, lawful and non-infringing information
  • Use outputs responsibly and obtain legal advice where necessary

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages. Our total aggregate liability is limited to the amount paid for the relevant service. LexMesos Solutions is not liable for any loss, damage, or claim arising from:

  • The use or misuse of AI-generated documents
  • Reliance on consultation summaries
  • Failure to follow up with licensed legal professionals for official advice

We advise all users to seek independent legal advice before making business or contractual decisions.

Third-Party Tools

We may link to or integrate with third-party services (e.g., Stripe, PayPal, Zoom, Microsoft Teams, Google Meet). Your use of those services is governed by their respective privacy and terms.

Website Terms of Use

Acceptable Use

  • No unauthorised access, scraping or interference with security
  • No unlawful, defamatory or IP-infringing content

Intellectual Property

All content, branding and software are owned or licensed by LexMesos Solutions. Do not copy, distribute or modify without permission.

“As-Is” Content

Website content is provided “as is” without warranties; it may change without notice.

Governing Law & Jurisdiction

This page and all services are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of Malaysian courts unless otherwise agreed in writing.

Ethics & Compliance

LexMesos Solutions is committed to lawful, ethical and transparent conduct in every market we operate. This section sets out our Anti-Bribery & Anti-Corruption (ABAC) standards, Gifts & Hospitality rules, Whistleblowing, Conflict of Interest, Third-Party Due Diligence, AML/CFT, Sanctions & Export Controls, Record-Keeping and Enforcement. These apply to our employees, contractors, panel partners, resellers and suppliers.

Anti-Bribery & Anti-Corruption (ABAC) Policy

We prohibit all forms of bribery and corruption—direct or indirect—whether offered, promised, given, requested or received. This includes kickbacks, facilitation payments and improper advantages to or from any person (public or private).

Scope & Law

  • Complies with Malaysian Anti-Corruption Commission Act 2009 (including s.17A corporate liability) and applicable anti-corruption laws where clients are located.
  • Our ABAC framework follows the T.R.U.S.T. principles commonly referenced for “adequate procedures”: Top-level commitment, Risk assessment, Undertake control measures, Systematic review/monitoring/enforcement, Training & communication.

Prohibited Conduct

  • Bribes, kickbacks, facilitation payments (no “speed money” allowed).
  • Offering or accepting anything of value to improperly influence a business or regulatory decision.
  • Concealment or misrecording of any such payment.

Controls

  • Risk-based screening of higher-risk engagements.
  • Prior approval and logging for gifts, hospitality, charitable donations and sponsorships.
  • Clear, accurate books and records; no off-book accounts.

Reporting

Suspicions must be reported via support@lexmesossolutions.com. We enforce non-retaliation in good-faith reports.

Gifts, Hospitality & Expenses

Gifts and hospitality must be modest, infrequent and legal, never to obtain an improper advantage.

Rules

  • Prohibited: cash/cash-equivalents; anything during active tenders/approvals; items likely to influence a decision.
  • Nominal gifts (e.g., small corporate merchandise) may be acceptable if modest and declared.
  • Hospitality (meals/events) must be reasonable, pre-approved if over internal thresholds and recorded.
  • Public officials: stricter rules; usually not allowed without prior written approval.

Conflict of Interest

Disclose any situation where personal interests could conflict (or appear to conflict) with duties to LexMesos or clients (e.g., family/financial ties with vendors, clients or officials). Obtain written clearance before proceeding.

Whistleblowing & Non-Retaliation

We provide safe channels to report suspected bribery, fraud, data privacy breaches, harassment or other misconduct.

Report to: support@lexmesossolutions.com
Reports may be made confidentially. We strictly prohibit retaliation against good-faith whistleblowers.

Third-Party Due Diligence

We assess panel lawyers, vendors, resellers and other intermediaries proportionate to risk (jurisdiction, service type, government touchpoints). Higher-risk engagements require enhanced checks, contract clauses (ABAC, audit, termination) and periodic monitoring.

AML/CFT Statement

We support efforts against money laundering and terrorism financing. Where relevant to our services:

  • We may conduct identity and beneficial-ownership checks;
  • We do not facilitate transactions that lack clear economic purpose;
  • We escalate and, if necessary, decline engagements that present unacceptable AML/CFT risk;
  • We cooperate with lawful requests by competent authorities.

Sanctions & Export Controls

We will not engage, directly or indirectly, in services that breach applicable sanction or export-control laws (e.g., UN, EU, UK, US). Screening may be performed; engagements can be suspended or terminated where restrictions apply.

Record-Keeping

All approvals, gifts/hospitality, donations, third-party vetting, invoices and related decisions must be accurately recorde and retained per our retention schedule and applicable laws.

Training & Communication

We periodically communicate ABAC and compliance expectations to staff and relevant partners. High-risk roles may require targeted training and annual acknowledgements.

Monitoring, Investigations & Discipline

We review this program periodically. Allegations are investigated fairly and promptly. Proven breaches may result in disciplinary action (up to termination), contract termination and reporting to authorities where required.

Breaches of this policy may also lead to reporting to professional regulators or law enforcement, as applicable.

Charitable Donations & Sponsorships

Permitted only with legitimate purpose, transparent approval and documented recipients. Donations must never be used to improperly influence decisions or to benefit public officials.

Political Contributions

Company funds/resources must not be used for political contributions unless expressly permitted by law and approved in writing by top management. Personal political activity must not be represented as the company’s.

How This Relates to Our Services

  • We are not a law firm; if panel-lawyer services are engaged, their professional obligations remain their own.
  • Our ABAC and compliance standards apply to our staff and to third parties we contract with.
  • We reserve the right to decline or terminate engagements that present unacceptable bribery, corruption, AML/CFT or sanctions risk.

📩 Contact Us

If you have any questions or concerns about this Privacy Notice or T&Cs, please contact:
📧 support@lexmesossolutions.com

Compliance Statement

LexMesos Solutions upholds the highest standards of data protection, ethical governance and client transparency. Our Privacy Notice, Cookie Policy and Terms & Conditions are structured in accordance with the Personal Data Protection Act 2010 (Malaysia), the EU General Data Protection Regulation (GDPR) and the Consumer Protection (Electronic Trade Transactions) Regulations 2012.